Ticket:
To raise a ticket please email: support@brightanalytics.com. We aim to get back to you within 24 hours.
When raising a ticket please include as much information as possible. Things to include in tickets:
Dashboard URL
Date Ranges / Specific filters
In cases of data discrepancies please ensure you share a raw data file from the source platform as well
Intercom:
Users can also use the 'Chat' feature on the instance to talk to an agent. We typically respond within an hour.
Agents may convert the intercom chat into a ticket depending on the request/ time required to carry out the desired task.
Book in a Call:
If you would like to schedule in a call with us, please use the calendly link below.